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Frequently Asked Questions

Do I Need to Allow for Extra Time Prior to My Appointment?

Please arrive at least 15 minutes prior to your scheduled appointment to give you ample time to get settled in and relax.


What is Your Cancellation Policy?

Your appointment is reserved exclusively for you. In the event that you need to cancel, we ask that you kindly notify us at least 24 hours prior to your scheduled appointment. We reserve the right to charge 50% of total services scheduled if the cancellation is not made 24 hours in advance. A no show may result in a full billing of your scheduled services.


Do You Accept Gratuities?

In appreciation to our staff for exceptional service, gratuities may be given at your discretion.


Are Gift Certificates Available?

Gift Certificates are available for that special someone. You may call us, e-mail us or purchase one in the spa.


What Forms of Payment Can I Use?

We accept cash, Visa, Master Card, American Express, Discover, Care Credit and Cosmetic laser center of Irvine Gift Certificates.


Is There Anything I Should Bring With Me to My Appointment?

No, nothing is special is needed. However, for the safety of your personal valuables, we advise you to please leave them at home.


Can I Bring My Children With Me?

For the safety and comfort of your child and our guest, children are not permitted in the spa unless having services. Spa services are available for children 13 years of age and older. Pets are not allowed in the Spa for safety and hygiene reasons.


Are There Any Forms I Will Need to Fill Out?